Privacy policy

Contents

1. Introduction

Luxinmo Real Estate, with CIF B42658674, and address in , is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, and share your personal information, in compliance with the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPD-GDD).

2. Data Controller

The data controller of your personal data is Luxinmo Real Estate. You can contact our Data Protection Officer (DPO) via email at: info@luxinmo.com.

3. Collected Data

3.1. Forms

We collect personal information through forms on our website, including name, email address, phone number, and property search preferences.

3.2. Price Alerts

We collect your email address and property preferences to send you personalized price alerts.

3.3. Chatbot AnastasIA

Our chatbot AnastasIA may collect personal data such as name and email address to enhance the user experience.

3.4. Analytics

We use analytics tools such as Google Analytics to collect information about your use of our website, including IP address, geographical location, and browsing behavior.

4. Purposes of Processing

  • Provision of Services: Manage your requests and provide you with real estate services.
  • Marketing: Send commercial communications, provided you have given your consent.
  • Service Improvement: Analyze the use of our website to enhance our services.
  • Price Alerts: Send notifications about price changes in properties of your interest.
  • Contract Execution: We process your data to fulfill contractual obligations.
  • Consent: We request your consent for sending commercial communications.
  • Legitimate Interests: We process data to improve our services and user experience.

6. Data Recipients

We share your data with the following service providers:

  • SendGrid: For sending emails.
  • Supabase: For data storage and management.
  • AWS (Amazon Web Services): For hosting our services.
  • Google Analytics: For website usage analysis.

7. International Transfers

Your data may be transferred to countries outside the European Economic Area (EEA). We ensure that such transfers are carried out with appropriate safeguards, such as standard contractual clauses approved by the European Commission.

8. Data Retention

We retain your personal data as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

9. ARCO-POL Rights

You have the right to:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate data.
  • Deletion: Request the deletion of your data.
  • Objection: Object to the processing of your data.
  • Portability: Request the transfer of your data to another controller.
  • Limitation: Request the limitation of the processing of your data.

You can exercise these rights by contacting our DPO at info@luxinmo.com.

10. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

11. Price Alerts

By subscribing to our price alerts, you agree to receive email notifications about changes in the prices of properties of your interest.

We will send commercial communications only if you have given your explicit consent. You can withdraw your consent at any time by contacting us.

13. Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or destruction.

14. Minors

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors without the consent of parents or legal guardians.

15. Supervisory Authority

If you believe your rights have been violated, you can file a complaint with the Spanish Agency for Data Protection (AEPD).

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This Privacy Policy was last updated on [update date]. We reserve the right to modify it to adapt to legislative or jurisprudential developments.