Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and the current legislation on data protection, following the principles of legality, loyalty, and transparency, we provide you with this Privacy Policy.

Who is responsible for the processing of your data?

• Luxinmo Real Estate S.L.U. (HEREINAFTER Luxinmo Real Estate)
• Tax ID: B42658674
• Registered office: Plaza de Los deportes 2, local 1, 03590 Altea
• Email: [email protected]
• Phone: 965049767

For what purpose do we process your personal data?

At Luxinmo Real Estate, we process the information you provide us with the purpose of managing the contractual relationship that binds us, managing the sending of the information you request, providing offers of our services and/or products of your interest and/or managing your application.

We inform you that we process personal data provided to us to manage commercial relationships and to offer interested individuals and clients of the Network members, information about activities, products, and services related to the real estate sector in general and about our company in particular, specifically, information about:

• Real estate commercial news related to the search ranges of the clients.
• Corporate events.
• Corporate blog.
• Price changes of the marketed properties that match the search ranges of the clients.

For how long will we keep your personal data?

Your data will be kept for the minimum time necessary for the proper provision of the service offered as well as to attend to the responsibilities that could arise from it and from any other legal requirement, as long as they are necessary to respond to the contractual relationship, to respond to requests or applications made, and in any case, as long as the deletion is not requested by the interested party, as well as the necessary time to comply with the legal obligations that correspond in each case according to each type of data.

What is the legitimization for the processing of your data?

The legal basis for the processing of your personal data may be the performance of a potential and/or subscribed contractual relationship, legitimate interest, legal empowerment, and/or the consent of the interested party. The data we request are appropriate, relevant, and strictly necessary and in no case are you obliged to provide them to us, but your failure to communicate may affect the purpose of the service or the impossibility of providing it.

To whom will your data be communicated?

Luxinmo Real Estate will not communicate your data to any third party, unless it is expressly informed.

Communications about activities, products, and services related to the real estate sector may be made by any means, including electronic means. The interested party must authorize the sending of commercial communications unequivocally, for which purposes it will be required where appropriate to also do so explicitly, by ticking the corresponding boxes, in any of the data request forms.

What are your rights when you provide us with your data?

The data protection rights held by the interested parties are:

• The right to request access to personal data relating to the interested party.
• The right to rectification or deletion.
• The right to opposition.
• The right to request the limitation of its processing.
• The right to data portability.

Owners of the personal data obtained can exercise their data protection rights by sending a written communication to the registered office of Luxinmo Real Estate or to the email address provided for this purpose, [email protected], including in both cases a photocopy of their ID or another equivalent identification document.

Can I withdraw my consent?

You have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

How do we collect your data?

We always collect your data with your express consent and it can be through different ways, such as:

• When you contact Luxinmo Real Estate directly, for example, through the website or through different customer service telephone lines, with the purpose of requesting information about our products and services.
• When you request information or purchase a product or service.
• When you participate in our marketing campaigns, through the web or in person, events, vehicle presentations, participating in a promotion, draws.
• When with your express authorization, Luxinmo Real Estate companies such as other offices in our Network.

CONTACT FORM: your contact details will be processed with the purpose of managing the information you requested.

TELEPHONE REQUESTS: your contact details will be processed with the purpose of managing the information you requested.

SUBMISSION OF CURRICULUMS: we will process the information provided by you with the purpose of forwarding it to the offices interested in the requested vacancies.

STATISTICAL PURPOSE: your data will be processed in an anonymized and aggregated form for marketing analysis and studies, as well as to improve our products and services, and web usability.

USE OF THE INFORMATION PROVIDED BY YOU DURING NAVIGATION: adjusting our offers to your particular profile and preferences or needs, based on the personal and commercial information that appears in our file as a result of your access to the Website, as well as to allow personalized navigation.

COMMERCIAL PURPOSES: in case you expressly authorize us, your data will be processed with the purpose of sending you information and advertising, by SMS and/or email, about offers, products, recommendations, services, promotions, gifts, and loyalty campaigns, about products and services of Luxinmo Real Estate. In such case, your information will be kept in our system until you request the revocation of your consent.

COMMERCIAL COMMUNICATIONS BY EMAIL: if you have expressly requested the reception of electronic commercial communications, at any time, you can choose not to receive emails with commercial information using the unsubscribe mechanism contained in each email. However, you may continue to receive other types of important messages, which you cannot opt out of if they are relevant or essential for the presentation of a service. Luxinmo Real Estate commits to comply with your request as soon as reasonably possible.

EXERCISE OF RIGHTS: the processing of your data will be done with the purpose of managing your request to exercise your rights. You may withdraw your consent at any time, although even if you withdraw your consent, we may still have the right or obligation under applicable law to collect, use, transfer, or disclose your personal information. In addition, we inform you that we may need to retain certain information for record-keeping purposes and/or to complete any transaction that you began before requesting a change or deletion. We inform you that the consents granted by you are completely revocable. Such revocation can be made at any time, either by sending an email to the Data Protection Officer, as indicated at the beginning of this document, or by revoking it directly in the different communications that we send you. Likewise, we inform you that such revocation does not have retroactive effects, taking effect from the moment of the request.

Where can I claim if I consider that my data is not treated correctly?

If any interested party considers that their data is not properly treated by Luxinmo Real Estate, they can direct their complaints to the email [email protected] or to the corresponding data protection authority, being the AEPD the indicated one in the national territory, www.agpd.es.

Security and updating of your personal data:

With the aim of safeguarding the security of your personal data, we inform you that Luxinmo Real Estate has adopted all the necessary technical and organizational measures to ensure the security of the personal data provided. All this to prevent their alteration, loss, and/or treatments or unauthorized access, as required by the regulations, although absolute security does not exist.

It is important that, so we can keep your personal data updated, you inform us whenever there is a change in them.

Confidentiality:

Luxinmo Real Estate informs you that your data will be treated with the utmost zeal and confidentiality by all the personnel involved in any of the phases of the treatment. We will not transfer or communicate your data to any third party, except in legally provided cases, or unless the interested party has expressly authorized us.

Registration as a Client that authorizes:

The User is informed, and agrees, that the submission of a request for registration as a Client through Luxinmo Real Estate, as well as the request for hiring any of the products or services included on this website, does not imply, in any way, the beginning of a commercial relationship, which must be expressly accepted.

Information on technical aspects:

Luxinmo Real Estate will not be responsible for possible damages or losses that could arise from interference, omissions, interruptions, computer viruses, telephone failures or disconnections in the operational functioning of this electronic system, caused by reasons beyond "name"; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegal intrusions beyond control. Likewise, Luxinmo Real Estate is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by the website whenever it comes from external sources.